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Our Human Factors training provides you with the tools to assess and improve your system’s compatibility with people, thereby improving efficiency, productivity and safety. From User Interface Assessments, to Workload Analysis, all the way up to business-wide operational safety processes, we’ve got you covered.

This is systemic intervention. Making changes to systems to improve safety outcomes. Human Factors started as a framework for improving safety in aviation. To this day, it’s deeply embedded in the aviation industry’s system design and crew training, and ingrained wherever safety is paramount in sectors like medicine, space exploration and oil and gas.

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Why Human Factors?

Humans are in every organisation and process. Automating a process isn’t the end of the problem. Every system ultimately has a human user, and they are prone to slips, lapses and errors no-matter the reliability of the system. Good systems account for this. Bad ones don’t. That’s why safety critical industries recognise the importance of Human Factors. For instance:

• 85% of aviation accidents are attributed to Human Error. Not technical failure.
• 75% of medical errors are also due to Human Factors.

The human errors that can lead to catastrophic accidents or risks to life in safety critical industries are actually present in every industry. They may not have such catastrophic consequences but they still risk productivity, efficiency and wellbeing.

Bad User Interfaces can cause confusion and delays in response times and dampen customer satisfaction. Dashboards open to misinterpretation can shroud poor performance until it’s too late. Cultural norms can silence knowledgeable juniors and cause your company to sleepwalk into avoidable issues.

When to use Human Factors

To solve under-performance at an organisational level. If you’re experiencing chronic issues and can’t pinpoint the cause, the issue could be widespread and systemic. Human Factors has an array of investigative strategies to model organisational systems, diagnose issues and make recommendations to eliminate them.

To eliminate persistent errors or inefficiencies in systems. If you’re seeing recurring mistakes or bottlenecks, human factors training will identify and address the root causes. For system overhauls or upgrades. If you’re introducing new technologies or processes and you want to thoroughly evaluate them, Human Factors provides useful frameworks around key areas like safety and usability.

When integrating a culture of safety. Human Factors goes hand-in-hand with Just Culture (a safety focussed way of approaching errors in organisations without blame). Providing Human Factors awareness training to your people signals your commitment to Just Culture, and improves their confidence in speaking up, helping to avoid problems before they arise.

To provide a framework for technical teams to think about user experience. Our training bridges the gap between technical expertise and human behaviour. It’s eye-opening for engineers, designers, and managers who want to create more effective, user-friendly systems.

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How to get Human Factors:

First, Contact Us! You can click “Get Human Factors” anywhere on this page to bring up a contact form. Drop us a note and we’ll get back to you to arrange a consultation call. Or, just email us if you have any questions. We’d love to hear from you.

Next, we join you on a 30 minute call to get the package right. Do you want to train one team on an away day? Do you want a long-term project? Do you want a week of in-depth training? This depends on your circumstances and budget. We’ll walk you through the options and tailor the training to your needs.

We’ll send you a proposal. If you’re happy, we get started!

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